OLAP cubes in Service Manager 2012
What is Service Desk without a reporting? In Microsoft System Center 2012 Service Manager the vendor has presented a new functionality for creating reports – OLAP cubes. In the beginning, the default...
View ArticleHow reactivate a completed Service Request when a new Activity was added
Some time ago I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager....
View ArticleHow NOT to email end users about converted work items or how to email in SCSM...
I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows: If a new...
View ArticleCreating a sealed management pack with #SCSM outriggers using PowerShell
One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and...
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